Refund Policy

Last updated: August 1, 2026

The short version

If you want a refund, email help@askzeron.com with your account email and a one-line reason. We'll review it and respond within 48 hours. No forms, no hoops, no runaround.

3-day trial

Every new account starts with a 3-day free trial with full access. You don't pay anything during the trial and no card is required. If AskZeron isn't for you, just don't upgrade — your account drops to a small free tier and no charge is ever made. Your settings and captured leads stay where they are in case you come back.

Paid plans

Because the trial gives you full access before any payment is taken, subscription payments are non-refundable once processed — but you can cancel anytime. When you cancel, you keep access until the end of your current billing period. No future charges.

If something went wrong on our end — a technical issue that made the service unusable, a billing error, or a charge after you cancelled — email us and we'll fix it, including issuing a refund if appropriate.

Conversation top-ups

Top-ups are one-time purchases of extra conversations, not subscriptions. They're added to your account the moment the payment clears and are used automatically once your plan's monthly allowance runs out. Because credits are delivered instantly and never expire, top-up purchases are non-refundable once the credits land in your account.

Two exceptions: if the payment was charged but the credits never appeared, or if you were charged more than once for the same purchase, email us and we'll refund it. Unused credits aren't refundable if you cancel — but they also don't disappear, so they'll still be there if you come back later.

How refunds are processed

Payments are handled by Paddle, our merchant of record. Approved refunds are issued by Paddle to your original payment method, typically within 5–10 business days. Paddle may contact you directly to confirm.

When we can't refund

We reserve the right to decline refund requests that show a pattern of abuse — for example, repeated signup-and-refund cycles, or accounts suspended for violating our Terms of Service.

Cancelling your plan

You can cancel from the subscription management link in any Paddle invoice or receipt email, or email help@askzeron.com and we'll cancel it for you. Either way it takes effect straight away and you keep access until the end of your current billing period. We don't make cancellation difficult on purpose — if you want out, you're out.