Terms of Service

Last updated: August 1, 2026

These Terms govern your use of AskZeron, operated by Drazlon. By creating an account, accessing, or using the service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. What AskZeron is

AskZeron is a software-as-a-service platform that provides AI-powered chatbots for eCommerce websites. The service includes lead capture, meeting booking, analytics, email notifications, and related tools. We may add, change, or remove features over time. We'll give reasonable notice of changes that affect paid functionality.

2. Your account

You must provide accurate information when registering. You're responsible for keeping your credentials secure and for all activity under your account. You must be legally able to enter into a contract. One person or business per account — no sharing login credentials with third parties (agency plans may deploy on behalf of clients as described in the plan).

3. Plans and payment

Paid plans are billed monthly at the prices shown on our pricing page. Payments are processed by Paddle, our merchant of record, who handles billing and applicable taxes. Plans renew automatically until cancelled. You can cancel anytime — cancellation takes effect at the end of the current billing period. We reserve the right to change pricing with 30 days notice to existing customers.

3a. Conversation top-ups

If you use up your plan's monthly conversation allowance, you can purchase additional conversations as a one-time top-up, priced per conversation with a minimum purchase quantity shown at checkout. Top-up credits do not expire and carry over between billing periods. They are used automatically once your plan allowance for the period is exhausted, and are consumed before any allowance from a subsequent period. Top-up purchases are one-time payments, not subscriptions, and are non-refundable once the credits are added to your account. Unused credits have no cash value and are not refundable on cancellation.

4. Free trial

New accounts receive a 3-day free trial with full access. No payment information is required to start a trial. When the trial ends, your account reverts to a limited free tier unless you upgrade to a paid plan.

5. Refunds

Refunds are handled per our Refund Policy. The short version: the free trial gives you full access before you pay, so subscription payments are generally non-refundable once processed — but you can cancel anytime and keep access until the end of your billing period. If something went wrong on our end, email help@askzeron.com and we'll sort it out.

5a. Usage limits

Each plan includes a set number of conversations per billing period, shown on the pricing page. A conversation is counted once per visitor session, and each conversation has a maximum message length after which the assistant closes it and invites the visitor to start a new one. Your billing period runs from the date your plan started, not from the start of the calendar month.

When your allowance is used up and you have no top-up credits remaining, your chatbot stops responding to visitors until your allowance resets or you purchase a top-up or upgrade. Your account, settings, and captured leads remain intact and accessible throughout. We are not liable for leads or enquiries missed while a chatbot is paused due to an exhausted allowance — monitoring your usage is your responsibility, and current usage is always visible in your dashboard.

6. What you can't do

You agree not to:

• Use AskZeron to violate any law or the rights of others
• Send spam, phishing, or unlawful marketing through the chatbot
• Upload malicious code or attempt to access our systems without authorization
• Resell or redistribute AskZeron except as permitted by your plan (Agency plans may deploy on client sites)
• Use the service to deceive, harass, or harm any person
• Scrape, reverse-engineer, or copy the service
• Use AskZeron to collect data from minors
• Deploy your embed key on any website you do not own or control, or share it with third parties outside your plan's terms

Your embed key identifies your account and is visible in the source of any page where the widget runs. You are responsible for where it is deployed, and conversations generated through it count against your allowance regardless of which site they originate from. Contact us if you believe your key is being misused.

We may suspend or terminate accounts that violate these rules.

7. Your data

You own the content and data you submit through AskZeron, including your business information and the leads captured by your chatbot. You grant us the limited rights needed to host, process, and display your data to provide the service. You're responsible for ensuring you have the right to collect visitor data and that your own privacy notices reflect your use of AskZeron. See our Privacy Policy for details on how we handle data.

8. Our intellectual property

AskZeron's software, design, widget technology, branding, and documentation are the intellectual property of Drazlon and are protected by applicable intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable, and revocable license to use the service solely for your internal business purposes during your active subscription period.

9. AI-generated content

AskZeron uses artificial intelligence (Anthropic's Claude) to generate chatbot responses. AI output may contain errors or inaccuracies. You're responsible for reviewing the information your chatbot provides to visitors. We are not liable for business decisions made based on AI-generated output. You can control what your chatbot knows and says through your dashboard configuration.

10. Uptime and support

We aim to keep AskZeron available at all times but don't guarantee uninterrupted operation. Maintenance, third-party infrastructure issues, and factors outside our control may affect availability. Support is provided by email at help@askzeron.com. Response times depend on your plan tier.

11. Disclaimer

AskZeron is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We don't warrant that the service will produce any particular business result — your results depend on your product, your market, and how you configure AskZeron.

12. Limitation of liability

To the maximum extent permitted by applicable law, Drazlon shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including any loss of profits, revenue, business opportunities, or data. In all cases, Drazlon's total liability arising out of or relating to the service shall not exceed the total amount paid by you for the service during the twelve (12) months preceding the event giving rise to the claim.

13. Termination

You may cancel and stop using AskZeron at any time. We may suspend or terminate your access if you materially breach these Terms and don't fix it within a reasonable time after notice — or immediately for serious violations of Section 6. After termination we retain your account data for at least 30 days so you can reactivate or export it, after which it is deleted. Separately, conversation transcripts are automatically deleted approximately 30 days after they occur as part of normal operation, whether or not your account is active — export anything you need to keep. You can request immediate deletion of your account and data at any time by emailing help@askzeron.com.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted here with a new date, and where possible, we'll notify active customers by email. Continued use after changes take effect means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of Pakistan. Nothing here limits any mandatory consumer rights you have under the laws of your country of residence.